Product Drive FAQ

What is OX Drive?

OX Drive allows users to synchronize and share files and folders from the desktop and from their mobile devices.

OX Drive is available through the browser as part of OX App Suite. OX Drive clients are available for Windows, OSX, iOS and Android and allow users to synchronize files between their PC’s, Notebooks and Mobile Devices and OX App Suite.

What are the requirements for OX Drive clients?

• OX Drive for Windows requires the latest Versions of Windows 7, Windows 8.
• OX Drive for Mac OS requires at OS X 10.8 (Mountain Lion) or Mac OS X 10.9 (Mavericks)
• OX Drive for iOS requires an Apple iPhone on iOS 6 / iOS 7 / iOS 8 or an Apple iPad on iOS 6 / iOS 7 / iOS 8
• OX Drive for Android requires a Smartphone on Android Jelly Bean (4.1 - 4.2) or Tablets on Android Jelly Bean (4.1 - 4.2)

How do I install OX Drive?

Download and install the correct OX Drive client for your mobile device and follow the instructions in the Wizard. Be prepared to enter the server URL and your credentials for the server.

How do I share a file or folder?

This is currently only possible from the web UI of OX App Suite. In the windows client (if the shell extension is installed) you can right click on a file/folder and click "Open in OX AppSuite" which opens the web UI of OX App Suite for you. In the web UI of OX App Suite you have the option "Share folder" or "Share this file option" - both will create a unique link that can be sent out to any external user.

I installed OX Drive ... what's next?

On Windows you can easily enter the OX Drive folder by right clicking on the OX Drive tray icon and choosing "Open OX Drive folder". This opens the windows explorer. Maybe you can already see some files and folders that are synchronized. You can now add, change or remove files and folders normally.

I deleted a file, how to get it back?

If the version of OX App Suite supports versioning you can just open earlier version in the OX App Suite web UI. Click on a file and in the detailed view you can click on "Show version history" where you have the option to download earlier versions.

Some files are missing, where can I find them?

Technically speaking, there are some cases when a file does not get synchronized immediately because it's still being modified. This is normally true for office documents. As soon as the document gets released it will be synchronized. But there are also some cases that the file is ignored by OX Drive because of the filename contains one or of the following reserved characters:

• < (less than)
• > (greater than)
•  : (colon)
• ” (double quote)
• / (forward slash)
• \ (backslash)
• | (vertical bar or pipe)
•  ? (question mark)
• * (asterisk)
• Characters whose integer representations are in the range from 0 through 31
• The last character is a . (dot) or ' ' (space)
• It's case-invariant name without an optional extension matches one of the reserved names CON, PRN, AUX, NUL, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, or LPT9
• It consists solely of whitespace characters

In addition folders have some more reserved conditions:

• The last character of any subpath (i.e. the last part of the whole path or the part preceding the separator character /) is a . (dot) or ' ' (space)
• It not equals the root path /, but ends with a / (forward slash) character
• It contains two or more consecutive / (forward slash) characters

Unfortunately there are more constraints: The maximum allowed length for some path segments, i.e. the parts between forward slashes (/) in directory and filenames, is restricted to 255 characters. Synchronizing a file or directory version that contains path segments longer than this limit leads to those versions being put into quarantine.

What is the “background upload” feature?

OX Drive will upload new photos whenever you open it up. When you close the app, OX Drive stops uploading. The new option “background upload” allows you to upload photos in the background – without you needing to open OX Drive.

Note: iOS has restrictions that prevent apps from running all the time. Therefore the background upload is coupled to location changes. Whenever your location changes significantly, OX Drive can start the photo upload for a few minutes in the background.

iOS: Why is OX Drive asking to use my current location?

The new “background upload” option needs information about your iPhone’s location in order to work. When your location changes, OX Drive can periodically start the photo upload in the background. OX Drive does not collect your location information.