EvaluationBestPractice

From Open-Xchange
Revision as of 10:48, 29 December 2011 by Smstmart (talk | contribs)

This article outlines the best practice process to evaluate the OX product efficiently. We recommend to follow these steps to achieve the best possible evaluation experience in a reasonable timeframe.

The diagram shows the different steps to be taken, the color coding shows the responsibility for each step.

Presales-process.png



Preparation / Questionnaire

To support the initial assessment of the environment and the requirements, it is recommended to use the following questionnaire as a guideline.

This questionnaire helps Open-Xchange to initially understand the requirements and the environment in which the product will be used from a business standpoint as well as from a technical view.

This understanding is necessary to prepare the initial webcasts efficiently and to provide the necessary specialized know-how, as well as to find the recommended solution and architecture.

(insert link to questionnaire here)

Initial Webcast

(polish existing slides, add stuff required for POC)

  • product positioning
  • architecture overview
  • documentation overview
  • ProofOfConcept (POC) planning
    • Goal: single-server OX-installation in existing target-environment

POC Installation

connected to existing mail-accounts and administered manually (insert Link to article describing POC Requirements / Deliverables) 1. installed by customer

  • link to install-documentation
  • review-webcast

2. installed by OX

  • requirements
  • (remote) installation
  • handover-webcast

Evaluation Period

Feedback Webcast

(approx. 4 weeks later)