My Registrations

My Registrations

Here is detailed information regarding software and support license keys. Please take a few minutes to read this, as you get started.

Email with purchase confirmation - What are the keys?

• Maintenance / licence Key - The Maintenance Key (MK) entitles you to use the purchased product and / or to optain updates for the purchased period for the number of licensed users.
• Support Key - The Support Key (SUP) ensures that inquiries are handled in accordance with the purchased support contract, and thus with the underlying Service Level Agreement. For the use of advanced support services, valid maintenance for all activated users is required. Additional information can be found here, http://knowledgebase.open-xchange.com/index.php?id=339
• Migration Key - The Migration Key (MIG) entitles you to use the Data Migration Tools, including updates for internal use.
• Univention license key or license file - The Univention license key or license file authorizes the use of the respective Univention components of the purchased product (Open-Xchange Advanced Server or Open-Xchange Server for UCS) for the respective time period. Univention license file controls the number of users that can be created in the system.

1. Step: Create LDB Account

• What is an LDB account? - For each customer, an account in the license database (LDB) is required. The LDB account summarizes almost all purchased products and services of a single customer.
• What is the use of the LDB account? - An LDB account is used to access all protected areas for software and services, such as updates, OXtender, patch releases, and technical support
• When do you need your LDB account?
  • Download via OXpedia administration front-end of Open-Xchange Appliance Edtion
  • update repositories of Open-Xchange Server Edition
  • update repositories of Open-Xchange Hosting Edition
  • For more details, please visit the documentation of the respective product

2. Step: Key activation in the LDB

By activating the Keys, a product or service is assigned to a specific LDB account. To acitvate a key, visit http://sdb.open-xchange.com/create-ldb-account-en#activate

3. Step: Confirmation of the EULA / Terms (optional)

Depending on the purchased product, acceptance of the End User License Agreements or the terms and conditions is required. For more details, please visit http://sdb.open-xchange.com/create-ldb-account-en#EULA

4. Step: Download and installation documentation (OXpedia)

All installation and product documentation, as well as all Open-Xchange software is available at http://knowledgebase.open-xchange.com/index.php?id=171

5. Step: Contact Support

Details for contacting Support can be found at contact-support.