ProfServProjects

This page aims to give a detailed overview of customer-projects accompanied by the Open-Xchange professional services team: The different phases and decisions as well as the documents necessary to accompany this process are listed here. The following diagram gives a birds-eye view of the whole process:

Initialisation

During this phase the product gets demoed and the doability of the project is checked. After this phase a detailed offer is made and the customer decides whether to start the project or not ("Go / No-Go").

• Technical Demo (webcast or on-site)
  • presentation of the product including all features relevant to the customer
  • determine customer´s goals (replace webmail? operating parallel to MS Exchange?)
  • OX USPs: Fast even with many mails, drag-n-drop in the browser, syncing with many different clients, social, upsell
  • demo-systems could be http://ox.io, https://ox6-dev.open-xchange.com, own VM -> 2 users and some data are needed
  • recommend ox.io-account
• Architecure Overview
  • Integration with customer systems instead of out-of-the-box (provisioning, mailsystem [none is included!], CPanel, PBA/POA, Plesk)
  • There are many ways to OX and its data. Broad range of supported devices and browsers
  • Java, no proprietary formats or protocols, Apache, MySQL
  • scales horizontally as well as vertically. Cluster size is entirely choseable, multiple tenants on one system -> "server density"
  • show examples for 10K users, 100K users, 1M users
  • APIs (HTTP, SOAP, RMI, ex- and import)
  • whitelabeling for GUI, Outlook, OutlookInstaller, MobileGUI (branding, theming, detailed configuration with ConfigCascade)
• Proof Of Concept (POC)
  • needs server (real or VM) with SSH-access, a few accounts on the existing mailsystem
  • inform customer as soon as it is ready, get feedback after 2 weeks, are there still open issues open in R&D, Sales or Marketing?
• Technology Transfer
  • approximately 10 mails.
  • evaluate customer-environment (what kind of mailsystem, loadbalancer, storage, number of mailboxes?)
  • hardware-sizing (how many concurrent sessions)
  • provisioning (existing or custom?)

Resulting Documents

• Project Charter
• Formal Offer
• Basic SOW

Concept

Resulting Documents

If there is a template available for this type of document it is linked via its title.

• Customer Implementation Concept
• several SOWs (preferrably one per topic)

Implementation

Resulting Documents

If there is a template available for this type of document it is linked via its title.

• checked Requirements Checklist

Approval

Resulting Documents

If there is a template available for this type of document it is linked via its title.

• signed Requirements Checklist
• Test protocol