ProfServProjects

This page aims to give a detailed overview of customer-projects accompanied by the Open-Xchange professional services team: The different phases and decisions as well as the documents necessary to accompany this process are listed here. The following diagram gives a birds-eye view of the whole process: [[[File:birdseye.png]]]

Initialisation

Resulting Documents

• Project Charter
• Formal Offer
• Basic SOW

Concept

Resulting Documents

• Customer Implementation Concept
• several SOWs (preferrably one per topic)

Implementation

Resulting Documents

checked Requirements Checklist

Approval

Resulting Documents

signed Requirements Checklist